Troubleshooting

Common Issues and Solutions

This guide covers the most common issues users encounter and how to resolve them.

Wallet Connection Issues

Wallet Not Connecting

Problem: Your wallet won't connect to BeeNBet.

Solutions:

1. Check Wallet Status: Ensure your wallet is unlocked and active
2. Refresh Page: Try refreshing the BeeNBet page
3. Clear Cache: Clear your browser cache and cookies
4. Try Different Browser: Try using a different browser
5. Check Network: Ensure you're on BNB Chain network

Prevention:

• Keep your wallet software updated
• Use supported browsers
• Clear cache regularly

Wrong Network

Problem: Your wallet is connected to the wrong network.

Solutions:

1. Switch Network: Switch to BNB Chain in your wallet
2. Add Network: Add BNB Chain if it's not available
3. Check Settings: Verify network settings are correct
4. Manual Configuration: Manually configure BNB Chain

Network Details:

• Network Name: BNB Smart Chain
• RPC URL: https://bsc-dataseed.binance.org/
• Chain ID: 56
• Symbol: BNB
• Block Explorer: https://bscscan.com/

Wallet Disconnected

Problem: Your wallet disconnects unexpectedly.

Solutions:

1. Reconnect: Click "Connect Wallet" again
2. Check Wallet: Ensure your wallet is still active
3. Refresh Page: Refresh the BeeNBet page
4. Clear Cache: Clear browser cache and cookies

Transaction Issues

Transaction Failed

Problem: Your transaction failed to process.

Solutions:

1. Check Gas Fees: Ensure you have enough BNB for gas fees
2. Increase Gas: Try increasing gas fees
3. Wait for Network: Wait for network congestion to clear
4. Retry Transaction: Try the transaction again

Gas Fee Optimization:

• Use recommended gas prices
• Trade during low-activity periods
• Monitor network conditions
• Set appropriate gas limits

Transaction Pending

Problem: Your transaction is stuck pending.

Solutions:

1. Wait for Confirmation: Wait for network confirmation
2. Check Network: Verify BNB Chain network status
3. Increase Gas: Try increasing gas fees
4. Cancel and Retry: Cancel the transaction and try again

Prevention:

• Use appropriate gas fees
• Monitor network conditions
• Avoid trading during high congestion

Insufficient Funds

Problem: You don't have enough funds for the transaction.

Solutions:

1. Check Balance: Verify your BNB balance
2. Add Funds: Transfer BNB to your wallet
3. Reduce Amount: Reduce the transaction amount
4. Check Gas Fees: Ensure you have enough for gas fees

Fund Management:

• Keep BNB for gas fees
• Monitor your balance
• Set up balance alerts
• Use appropriate amounts

Trading Issues

Can't Place Bet

Problem: You can't place a bet on a market.

Solutions:

1. Check Market Status: Ensure the market is still open
2. Verify Funds: Check you have enough BNB
3. Check Gas Fees: Ensure you have BNB for gas fees
4. Try Again: Try placing the bet again

Common Causes:

• Market has closed
• Insufficient funds
• Network issues
• Wallet problems

Position Not Showing

Problem: Your bet position isn't showing up.

Solutions:

1. Refresh Page: Refresh the BeeNBet page
2. Check Transaction: Verify the transaction was successful
3. Wait for Confirmation: Wait for blockchain confirmation
4. Contact Support: Reach out if the issue persists

Verification Steps:

• Check transaction on BNB Chain explorer
• Verify wallet connection
• Confirm market status
• Check for error messages

Payout Issues

Problem: You didn't receive your payout.

Solutions:

1. Check Market Resolution: Verify the market has resolved
2. Verify Position: Ensure you had winning shares
3. Check Wallet: Verify your wallet is connected
4. Contact Support: Reach out if you're missing funds

Payout Verification:

• Check market resolution status
• Verify your position
• Check transaction history
• Contact support if needed

Network Issues

Slow Transactions

Problem: Transactions are processing slowly.

Solutions:

1. Wait for Confirmation: Wait for network confirmation
2. Check Network Status: Verify BNB Chain network status
3. Increase Gas Fees: Try increasing gas fees
4. Try Different Time: Trade during less busy periods

Network Optimization:

• Monitor network conditions
• Use appropriate gas fees
• Trade during low-activity periods
• Be patient during high congestion

Network Congestion

Problem: Network is congested and transactions are slow.

Solutions:

1. Wait for Congestion to Clear: Wait for network congestion to clear
2. Increase Gas Fees: Use higher gas fees to prioritize transactions
3. Try Different Time: Trade during less busy periods
4. Monitor Network: Use network monitoring tools

Prevention:

• Monitor network conditions
• Use appropriate gas fees
• Avoid trading during high congestion
• Plan transactions accordingly

Browser Issues

Page Not Loading

Problem: BeeNBet page won't load.

Solutions:

1. Check Internet: Verify your internet connection
2. Clear Cache: Clear browser cache and cookies
3. Try Different Browser: Use a different browser
4. Disable Extensions: Disable browser extensions
5. Check Firewall: Ensure firewall isn't blocking the site

Browser Requirements:

• Modern browser (Chrome, Firefox, Safari, Edge)
• JavaScript enabled
• Cookies enabled
• Pop-up blockers disabled

JavaScript Errors

Problem: JavaScript errors on the page.

Solutions:

1. Refresh Page: Try refreshing the page
2. Clear Cache: Clear browser cache and cookies
3. Disable Extensions: Disable browser extensions
4. Check Console: Check browser console for errors
5. Try Different Browser: Use a different browser

Prevention:

• Keep browser updated
• Clear cache regularly
• Use supported browsers
• Disable problematic extensions

Security Issues

Suspicious Activity

Problem: You notice suspicious activity in your account.

Solutions:

1. Check Transactions: Review all recent transactions
2. Verify Addresses: Ensure you're using correct addresses
3. Change Passwords: Change wallet passwords if compromised
4. Contact Support: Report suspicious activity
5. Secure Wallet: Implement additional security measures

Security Best Practices:

• Use hardware wallets for large amounts
• Keep private keys secure
• Use strong passwords
• Enable 2FA where possible

Phishing Attempts

Problem: You receive suspicious emails or messages.

Solutions:

1. Verify Source: Verify the source of communications
2. Don't Click Links: Don't click suspicious links
3. Report Phishing: Report phishing attempts
4. Educate Yourself: Learn about common phishing tactics
5. Use Official Channels: Use only official BeeNBet channels

Prevention:

• Verify all communications
• Use official channels only
• Educate yourself about scams
• Report suspicious activity

Getting Help

When to Contact Support

Contact support if:

• You've tried all troubleshooting steps
• The issue persists after trying solutions
• You need clarification on complex issues
• You suspect a security issue

What to Include

When contacting support, include:

• Description: Clear description of the issue
• Steps Taken: What you've already tried
• Error Messages: Any error messages you received
• Screenshots: Screenshots if applicable
• Transaction Details: Transaction hashes if relevant

Support Channels

• Email: support@beebbet.io
• Discord: Join our community Discord
• Live Chat: Available on the website
• Social Media: Twitter and Telegram

Prevention Tips

Regular Maintenance

• Keep your wallet software updated
• Clear browser cache regularly
• Monitor your account activity
• Use strong security practices

Best Practices

• Start with small amounts
• Test transactions before large amounts
• Keep records of all transactions
• Stay informed about platform updates

Security Measures

• Use hardware wallets for large amounts
• Keep private keys secure
• Use strong passwords
• Enable 2FA where possible

Conclusion

Most issues can be resolved by following the troubleshooting steps above. If you continue to experience problems, don't hesitate to contact support. We're here to help you succeed on BeeNBet.

Remember to:

• Keep your wallet and browser updated
• Use appropriate gas fees
• Monitor network conditions
• Contact support when needed

Ready to get help? Contact support or join our Discord community!