Contact Support

Getting Help

BeeNBet provides multiple ways to get help and support. Whether you're a beginner or an experienced trader, we're here to help you succeed.

Support Channels

Email Support

• Email: support@beebbet.io
• Response Time: 24-48 hours
• Best For: Detailed questions, technical issues, account problems
• Language: English

Community Discord

• Discord Server: Join our community Discord
• Response Time: Real-time
• Best For: Quick questions, community support, trading discussions
• Language: English

Live Chat

• Availability: 24/7
• Response Time: Immediate
• Best For: Urgent issues, quick questions, technical support
• Language: English

Social Media

• Twitter: https://x.com/beebbet
• Telegram: Join our Telegram group
• Best For: Updates, announcements, community discussions
• Language: English

What to Include in Your Support Request

General Information

• Your Wallet Address: The address you're using
• Transaction Hash: If related to a specific transaction
• Browser/Device: What browser and device you're using
• Wallet Type: Which wallet you're using (MetaMask, Trust Wallet, etc.)

For Technical Issues

• Error Message: Copy the exact error message
• Steps to Reproduce: What you were doing when the issue occurred
• Screenshots: Include screenshots if possible
• Browser Console: Include any console errors

For Trading Issues

• Market Details: Which market you're having issues with
• Transaction Details: Transaction hash and details
• Expected vs. Actual: What you expected vs. what happened
• Timeline: When the issue occurred

Common Support Topics

Getting Started

• Wallet Connection: Help connecting your wallet
• First Bet: Guidance on placing your first bet
• Account Setup: Setting up your account
• Basic Trading: Understanding how to trade

Technical Issues

• Transaction Failures: Why transactions fail
• Wallet Problems: Issues with wallet connection
• Network Issues: BNB Chain network problems
• Gas Fees: Understanding and optimizing gas fees

Trading Questions

• Market Analysis: Understanding markets and events
• Betting Strategies: Trading strategies and tips
• Risk Management: Managing risk and position sizing
• Payout Issues: Problems with payouts or winnings

Account Issues

• Wallet Security: Securing your wallet and funds
• Transaction History: Understanding your transaction history
• Balance Issues: Problems with wallet balances
• Access Problems: Issues accessing your account

Support Response Times

Email Support

• General Questions: 24-48 hours
• Technical Issues: 24-72 hours
• Urgent Issues: 12-24 hours
• Complex Issues: 3-5 business days

Live Chat

• General Questions: Immediate
• Technical Issues: 5-15 minutes
• Complex Issues: May require escalation to email
• Availability: 24/7

Discord Community

• General Questions: Real-time
• Technical Issues: 5-30 minutes
• Community Help: Immediate
• Availability: 24/7

Escalation Process

Level 1: Community Support

• Discord: Community members and moderators
• Response Time: Real-time
• Best For: General questions, basic issues
• Escalation: If issue persists, escalate to Level 2

Level 2: Technical Support

• Email: support@beebbet.io
• Response Time: 24-48 hours
• Best For: Technical issues, complex problems
• Escalation: If issue persists, escalate to Level 3

Level 3: Senior Support

• Email: support@beebbet.io (marked as urgent)
• Response Time: 12-24 hours
• Best For: Critical issues, account problems
• Escalation: If issue persists, escalate to development team

Self-Help Resources

Documentation

• User Guides: Comprehensive guides for all features
• FAQ: Common questions and answers
• Video Tutorials: Step-by-step video guides
• Best Practices: Tips for successful trading

Community Resources

• Discord: Community discussions and help
• Forum: Detailed discussions and solutions
• Wiki: Community-maintained knowledge base
• Tutorials: User-created tutorials and guides

External Resources

• BNB Chain Documentation: BNB Chain official documentation
• Wallet Guides: Wallet-specific guides and tutorials
• DeFi Resources: DeFi and blockchain education
• Trading Education: Prediction market education

Reporting Issues

Bug Reports

When reporting bugs, include:

• Description: Clear description of the bug
• Steps to Reproduce: Exact steps to reproduce the issue
• Expected vs. Actual: What should happen vs. what actually happens
• Screenshots: Screenshots or screen recordings
• Browser/Device: Your browser and device information
• Wallet Information: Your wallet type and version

Feature Requests

When requesting features, include:

• Description: Clear description of the requested feature
• Use Case: How the feature would be used
• Benefits: Why the feature would be beneficial
• Priority: How important the feature is to you
• Examples: Examples of similar features on other platforms

Security Issues

For security issues:

• Email: security@beebbet.io
• Response Time: 24 hours
• Confidentiality: All security issues are kept confidential
• Rewards: Bug bounties may be available for security issues

Support Quality

Our Commitment

• Professional Support: Trained and knowledgeable support staff
• Quick Response: Fast response times for all inquiries
• Comprehensive Help: Detailed and helpful responses
• Follow-up: Follow-up on complex issues

Support Standards

• Accuracy: Accurate and helpful information
• Timeliness: Quick response to all inquiries
• Completeness: Complete and thorough responses
• Courtesy: Professional and courteous service

Getting the Best Support

Before Contacting Support

1. Check Documentation: Review our documentation first
2. Search FAQ: Look for answers in our FAQ
3. Try Self-Help: Attempt to resolve the issue yourself
4. Gather Information: Collect relevant information before contacting

When Contacting Support

1. Be Specific: Provide specific details about your issue
2. Include Context: Include relevant context and background
3. Be Patient: Allow time for a response
4. Follow Up: Follow up if you don't receive a response

After Receiving Support

1. Test Solution: Test the solution provided
2. Provide Feedback: Let us know if the solution worked
3. Ask Questions: Ask questions if you need clarification
4. Share Knowledge: Share knowledge with the community

Community Support

Discord Community

• Real-time Help: Get help in real-time
• Community Knowledge: Learn from other users
• Trading Discussions: Discuss trading strategies
• Updates: Stay updated on platform developments

Forum Community

• Detailed Discussions: In-depth discussions on various topics
• Knowledge Base: Community-maintained knowledge base
• Tutorials: User-created tutorials and guides
• Best Practices: Share and learn best practices

Social Media

• Updates: Stay updated on platform news
• Announcements: Important announcements and updates
• Community: Connect with the broader community
• Feedback: Provide feedback and suggestions

Conclusion

BeeNBet is committed to providing excellent support to all users. Whether you're a beginner or an experienced trader, we're here to help you succeed. Use the appropriate support channel for your needs, and don't hesitate to reach out if you need help.

Ready to get help? Contact support or join our Discord community!